CUSTOMER SERVICE & COMUNICATION

We focus on delivering a service that extends beyond meeting industry and contract requirements. Through our knowledge-sharing culture and with a dedicated account manager assigned to work with you, we gain an understanding of your company’s culture and specific requirements and ensure we deliver a personalised and tailored solution. RMM’s workforce is a successful combination of directly employed which allows us to effectively manage and directly control the expected level of service that our clients have come to expect.

COMMITMENT TO
SUPERIOR QUALITY SERVICE

We understand that clients increasingly seek out for the right-fit, cost-effective and quality services option that is delivered with professionalism. We strive to meet those needs through our hands-on approach and deep-seated value of accountability. Through our flat company structure, we can effectively forge and maintain a strong working relationship with you. Our management team have been engaged due to their front line experience to not only help us identify and understand your unique needs but to make sure these needs are fully met. As of day one your account manager will oversee your services portfolio and ensuring effective communication and efficient management of services is achieved. Proactive stakeholder communications is the cornerstone of our customer service philosophy. We recognise that various stakeholders – internally and externally – require clear, relevant and timely communication that is delivered using the appropriate channels.

TO ENSURE WE REACH OUR STAKEHOLDERS

WE USE A VARIETY OF PLATFORMS INCLUDING:

24 HOUR OPERATIONS CENTRE that provides 24 hour, 7 day support to our clients and the entire RMM Group network.
CLIENT WEB PORTAL – through our corporate website, our employees can perform tasks on your behalf via the client portal such as ordering consumables, setting work schedules and lodging enquiries.
CONSISTENT SITE VISITS – members of the management team – from supervisors to the managing director – adopt a hands-on approach and will conduct on site visits to ensure customer service levels are met.